Who We Serve
Our Services
Timely. Accurate. Affordable.
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We Produce Accurate Payrolls and Provide Great Customer Service
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- We measure customer satisfaction using a system called Net Promoter Score, or NPS.
- NPS is measured by asking:
“On a scale of 0-10, How likely would you be to recommend a friend or colleague to use this service?” - Zero is not at all likely, and 10 is highly likely.
- NPS scores range from NEGATIVE 100 to POSITIVE 100, and the formula is:
NPS = (% of 9 or 10 answers) – (% of 0 to 6 answers) - Answers of 7 or 8 do not count.
- Search for NPS of our major competitors, and you will find scores which hover from slightly above/below zero to the teens.
- Our 6-month moving average is about 79 which is 60 to 70 points higher than our major competitors because most of our customers rate us 9 or 10!